Privacy Policy

Last updated: July 31, 2026

This Privacy Policy describes how kormantis (kormantis Osaühing) collects, uses, and protects your personal information. We are committed to protecting your privacy and handling your data responsibly. We understand that privacy is important, and we take all necessary measures to safeguard your information when you visit our website and interact with us.

Who We Are

We operate a graduation gift business specializing in handcrafted graduation cap and tassel gift sets, including beautiful flower bundles and tassel keepsake gift arrangements. We serve customers globally, with a particular focus on celebrating academic milestones from Tartu University and other educational institutions. Our business is registered in Estonia, and we comply with all applicable data protection laws and regulations.

Information We Collect

We collect personal information in several ways to provide you with the best service possible. When you place an order, we collect your name, email address, postal address, phone number, and payment information. If you contact us with questions, we may retain your communication details and the content of your messages. We automatically collect certain technical information when you visit our website, including your IP address, browser type, pages visited, and the time spent on our site through cookies and similar tracking technologies.

Additionally, we may collect information about your preferences, such as your product interests and communication preferences, to enhance your experience and tailor our services to your needs.

Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contractual Necessity: We process your information to fulfill your order and deliver our services.
• Consent: Where you have explicitly agreed, we use your information for marketing communications and website analytics.
• Legitimate Interest: We process information to improve our services, prevent fraud, and maintain website security.
• Legal Obligation: We may process your information to comply with tax laws, accounting regulations, and other legal requirements.

How We Use Your Information

We use your personal information to process and deliver your orders, provide customer support, send order confirmations and shipping updates, and respond to your inquiries and requests. We also use your information to improve our website functionality, personalize your shopping experience, and develop new products and services. With your consent, we may send you promotional emails about new collections, special offers, and graduation gift ideas. We analyze usage patterns to enhance our website's performance and user experience.

We never sell or rent your personal information to third parties. However, we may share your information with trusted service providers, such as payment processors and shipping partners, who help us fulfill your orders and operate our business.

Data Retention

We retain your personal information for specific periods based on the type of data and its purpose:

• Order and Transaction Data: We retain purchase history and delivery information for up to 7 years to comply with accounting and tax regulations.
• Contact Form Messages: Customer inquiries and support communications are retained for up to 24 months after your last interaction with us.
• Website Analytics and Cookies: Analytics data and cookie information are retained for up to 14 months to monitor website performance and user behavior patterns.
• Server Logs: Technical server logs containing IP addresses and access information are retained for up to 12 months for security purposes.
• Marketing Communications: Email subscription data is retained until you unsubscribe from our mailing list.

Your Rights

Under data protection regulations, you have the right to access your personal information and receive a copy of the data we hold about you. You may request correction of inaccurate or incomplete information. You have the right to request deletion of your personal information, subject to certain legal obligations. You can object to our processing of your data for marketing purposes at any time, and we will promptly remove you from our mailing lists.

You also have the right to data portability, meaning you can request your information in a structured, commonly-used format. If you have concerns about how we process your information, you have the right to lodge a complaint with the Estonian Data Protection Inspectorate (Andmekaitse Inspektsioon).

Cookies and Tracking

We use cookies to enhance your browsing experience and analyze website traffic. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site. We use essential cookies necessary for website functionality, analytics cookies to measure traffic and user behavior, and preference cookies to remember your settings. You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect website functionality.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our website uses secure encryption protocols for payment processing and data transmission. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security of your information.

Contact Us

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date at the top of this document. Your continued use of our website following the posting of changes constitutes your acceptance of those changes. We encourage you to review this policy regularly to stay informed about how we protect your information.